Effective Date: 18th March 2025
At Shizor, we take pride in delivering high-quality candles and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Return & Refund Policy outlines the conditions and process for returns, replacements, and refunds.
1. Eligibility for Returns
We accept returns under the following conditions:
✔ The item is unused, in its original packaging, and in the same condition as received.
✔ The return request is made within 3 days of delivery.
✔ The product is damaged, defective, or incorrect due to our error.
Non-Returnable Items:
🚫 Used or partially burned candles
🚫 Personalized or custom-made items
🚫 Clearance or sale items
2. How to Request a Return
To initiate a return, please follow these steps:
- Email us at customercare@shizor.in with your order details and reason for return.
- Attach clear images of the product (for damage/defect claims).
- Wait for our confirmation and return shipping instructions.
Note: Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items.
3. Refund & Replacement Process
✔ Damaged or Defective Items – We will offer a replacement or full refund, including shipping costs.
✔ Incorrect Product Delivered – You may choose a replacement or refund after returning the incorrect item.
✔ Customer-Initiated Returns – If you change your mind, a partial refund (excluding shipping charges) will be processed after we receive and inspect the item.
Refund Timelines
- Once we receive your returned item, we will process the refund within 5 business days.
- Refunds will be issued via original payment method or store credit (if preferred).
4. Exchanges
We allow exchanges only for damaged, defective, or incorrect items. If you need a different product, you will need to place a new order.
5. Late or Missing Refunds
If your refund is delayed, please check with your bank or payment provider. If the issue persists, contact us at customercare@shizor.in.
6. Return Address and Replacement
If you receive a defective or damaged product, we offer a hassle-free replacement. You can request a replacement within 10 days of delivery by contacting our support team. Once approved, the replacement product will be shipped within next 5 days (Working days)at no extra cost.
Return Address
Shizor.in
Shop no.6, Plot No. 76, Sector 18A
Nerul west, Navi Mumbai -400706
7. Contact Us
For any privacy-related concerns, please reach out to:
📩 Email:customercare@shizor.i